Episodes
131 conversations with the people shaping hospitality.
Inside Hotel Asset Management
Fewer rooms, more value: repositioning La Pérouse in Nice
Inside Hotel Asset Management
Owner, operator, advisor: what a hotel asset manager really does
The Revenue Playbook
Pricing strategy, revenue teams, and where AI actually helps
The Sustainable Stay
Sustainability in hotel operations: what works and what fails
The Revenue Playbook
Occupancy first, ADR second: revenue management for independents
Lead the Experience
Independents vs chains in 2026: where the human touch wins
HSMAI Studio
Closing the AI gap in hospitality's talent pipeline
%20(24).png)
The Sustainable Stay
Mental wellness in hospitality: the nervous system layer
The F&B Advantage
Inside the Netherlands' first AI restaurant: where the tech actually pays off
NextGen Hospitality
Hospitality that gives back more than it takes
Inside Hotel Asset Management
Reposition before rebrand: a Brussels hotel asset case
Inside Hotel Asset Management
Reposition with the exit in mind: a Barcelona case
HSMAI Studio
The Contact Center is Not a Cost, it’s a Conversion Engine
Unscripted Hospitality
The GM who builds future GMs
The F&B Advantage
From Michelin Stars To Conscious Dining
The Revenue Playbook
Revenue Management Belongs in the Center
Room for Talent
What Hospitality Candidates Really Want (Dutch)
Room for Talent
Why HR Belongs in the Boardroom
HSMAI Studio
Experiment, Fail, Win: How Great Leaders Adapt in Hospitality
HSMAI Studio
The Contact Center is Not a Cost, it’s a Conversion Engine
Unscripted Hospitality
Hotels need leaders, not more systems
The Revenue Playbook
Revenue is commercial leadership, not just pricing (Dutch)
Unscripted Hospitality
The Ripple Effect of Real Leadership
The F&B Advantage
How all-day brunch became a scalable concept
%20copy.png)
The F&B Advantage
F&B trends come and go, but this concept stays
The Sustainable Stay
The bottle behind the sustainable stay
Room for Talent
Making Talent Development Stick In Hospitality
Unscripted Hospitality
Hospitality careers aren’t a straight line
Lead the Experience
Purpose Over Process: Leading Luxury Hospitality
Lead the Experience
The Underrated Power of Great Receptionists
The Revenue Playbook
The Pricing Mindset Shift Holding Hotels Back
Unscripted Hospitality
Life, Travel, and the Human Connection with Sarah Dandashy
NextGen Hospitality
Regenerative Hospitality & Wellbeing (Roundtable)
GoDirect
Intent Over Attention: Direct Bookings For Hotels
GoDirect
Intent Over Attention: Direct Bookings For Hotels
Unscripted Hospitality
Hiring isn’t your only problem
Lead the Experience
How Beaumier redefines luxury hotels
Unscripted Hospitality
Smith Travel Research: Unlocking Hotel Data Power
Lead the Experience
Redefining Luxury: Wellness, Leadership, and Lasting Impact
Lead the Experience
Wellness Is The New Luxury Playbook
GoDirect
Scott Eddy on Storytelling, Authenticity and Trust
GoDirect
Scott Eddy on Storytelling, Authenticity and Trust
Unscripted Hospitality
Make Guests Feel Seen, Not Served
Unscripted Hospitality
Brightline Trains Florida: Hospitality On Rails
Travel Commerce Unfiltered
Make OTAs Your 24/7 Marketing Engine
The Sustainable Stay
Safaris As Blueprint For Regenerative Hospitality
From Overtourism to Regional Opportunity
Stop Leaving Revenue On The Table
The Sustainable Stay
Turn Skipped Cleans Into Profit And Trees
Unscripted Hospitality
From Doorman To Director: Hospitality Playbook
Travel Commerce Unfiltered
Unlock Travel Cashflow With Payments Data
NextGen Hospitality
Hostmanship: Training Tomorrow's Hospitality Leaders
Unscripted Hospitality
IGLTA Playbook: Making Travel Safe For All
GoDirect
Turn Your Hotel Into A Nordic Destination
Lead the Experience
How Black Label Hotels Scale Profitably
Travel Commerce Unfiltered
From API Chaos To Instant Hotel Bookings
Lead the Experience
Boutique Hotels: People First, Tech To Help
Lead the Experience
High-Tech High-Touch For Boutique Hotels
Lead the Experience
Empower Hotel Teams, Elevate Guest Experience
Lead the Experience
Redefining Luxury: Wellness, Leadership, and Lasting Impact
Travel Commerce Unfiltered
How Alternative Payments Drive Travel Growth
From snackbar to smart hotel chain (Dutch)
.png)
Beyond Bookings: Human Touch Meets Tech (German)
.png)
Is Your UVP Costing You Guests?
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(41).png)
What makes hotel teams truly strong (German)
/Irene%20thumb.png)
‘The Irene Button’: Why Celebrities Don’t Google Event Planners
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(40).png)
‘Old hospitality’ is out, what’s next?
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(39).png)
Unscripted Hospitality
Burnout isn’t the problem – misalignment is
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(38).png)
How a simple ad sparked a hospitality movement (Dutch)
NextGen Hospitality
Shaping the next generation of hospitality leaders
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(34).png)
From mopping floors to leading Miami’s top wellness resort
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(33).png)
Lead the Experience
The spark that never left
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(31).png)
The real work behind hospitality (German)
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(32).png)
Make your team proud to serve
The Sustainable Stay
Beyond Greenwashing: Real Sustainability in Hospitality
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(29).png)
Lead the Experience
Building Hospitality with Soul
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(26).png)
Lead the Experience
Secrets behind unforgettable guest stays
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(4).png)
The real upsell starts after check-in (Dutch)
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(5).png)
How Saudi hospitality does it differently
/Copy%20of%20Thumbnails%20podcast%20guest%20journey.png)
QR codes that add service, not replace it
/Gergely.png)
GoDirect
Inside the lens of hotel stories
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(25).png)
Why conversational AI will change hospitality
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(24).png)
Transforming hospitality through vision and strategy
/Thumbnails/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(22).png)
Lead the Experience
Hospitality with soul, not scripts
/Thumbnails/Olga.png)
From rebrand to Best Hotel Bar of 2025
/Thumbnails/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(21).png)
No more lobby chaos, room delivery is here
/Thumbnails/Stokkermans.png)
Lead the Experience
What timeless hospitality really looks like
/Thumbnails/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(20).png)
Reservations is your sales engine
/Thumbnails/Cesar.png)
Unscripted Hospitality
The power of showing up as you are
/Thumbnails/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(19).png)
Inside the business of selling hotels
/Thumbnails/Jeroen%20Klijnsma.png)
Communication chaos? This app brings order
/Copy%20of%20Thumbnails%20podcast%20guest%20journey%20(23).png)
Cleanliness is not a standard, but a must (German)
/Thumbnails/Elias.png)
Lead the Experience
Building luxury from the ground up in Seychelles
/Thumbnails/burg.jpg)
Lead the Experience
Make guests feel like roommates
/Thumbnails/Bernd.png)
Why your MICE strategy isn’t working (German)
/Thumbnails/Maarten.png)
The fashion hotel that walks the talk (Dutch)
/Thumbnails/Bart.png)
GoDirect
Make your story the destination
/Thumbnails/gaby.jpg)
Your hotel’s secret weapon: the city
/Thumbnails/Dennis.png)
Lead the Experience
Where hospitality meets social impact
/Thumbnails/Felix.png)
The hidden leaks in your hotel ops
/Thumbnails/Noovy.png)
Helping independent hotels compete smarter
The F&B Advantage
Three restaurants, one hotel and one vision.
/Thumbnails/Hicks.png)
The playbook for hotel and career growth
/Thumbnails/0aba491c606eb78f8ad652aa364647d2.png)
Simple hotel sales tweaks for big wins
Room for Talent
How hotels can win the talent war
/Thumbnails/Robin.png)
Life as a hotel clustermanager (Dutch)
/Thumbnails/Danish.png)
The frontline perspective hotels need to hear
/Thumbnails/Belg.png)
Lead the Experience
From near bankruptcy to boutique success
/Thumbnails/raoul.png)
GoDirect
Why Raoul left hotels to tell their stories
/Thumbnails/sjoerd.png)
Lead the Experience
From crisis to success in hospitality
/Thumbnails/mauricio.png)
Hospitality starts in the heart
/Thumbnails/mongolsky.png)
The evolution of luxury: from maximalism to personalization
/Thumbnails/mark.png)
Lead the Experience
Inside Haarlem’s hidden gem: a GM’s perspective
/Thumbnails/jalil.png)
From ocean waves to hotel lobbies: a GM’s story
/Thumbnails/philip.png)
From Berlin to Chad: a hospitality leader’s journey
/Thumbnails/Tanja.png)
The power of guest communication in hospitality
/Thumbnails/Jose.png)
Behind the scenes of security in luxury hotels
/Thumbnails/7e3c18fdb5d8851cce6a02a6fc24a8d5.png)
Numbers don’t build loyalty: a CFO’s view
/Thumbnails/erwin.png)
Hospitality trends: the operational playbook
/Thumbnails/Lotte.png)
Personal connections in retail and hospitality
/Thumbnails/Remco.png)
Mövenpick’s ‘heartists’ approach to hospitality
/Thumbnails/7acf7fd2dbaae61d513a8f7d284b42f7.png)
Lessons from a hospitality trainer: how to make the difference?
/Thumbnails/Rocco.png)
Resilience in hospitality: adapting to a changing world
The F&B Advantage
From hotelier to restaurateur: redefining F&B
/Thumbnails/610842da84f53d9fb609a212d477216f.png)
The untapped potential of ancillary revenue in hotels
/Thumbnails/91cca9ea5ff57ce983d099fb5a2b7b4a.png)
Cybersecurity and AI: a double-edged dilemma
/Thumbnails/John.png)
Close the gap to deliver what your guests really want
/Thumbnails/Tal.png)
Ex-hacker shares why hotels are vulnerable for attacks
Room for Talent
How to reduce turnover in hospitality
/Thumbnails/Doug.png)
Redefining hospitality sales for a digital era
Room for Talent