the Future of Hospitality
the Future of Hospitality
EN/NL/DE
ELEVEN SERIEShover
GoDirect6
HSMAI Studio3
Inside Hotel Asset Management5
Lead the Experience20
Next Gen Hospitality Podcast4
Room for Talent6
The F&B Advantage6
The Revenue Playbook5
The Sustainable Stay7
Travel Commerce Unfiltered4
Unscripted Hospitality14

326 CLIPS · 11 SERIES

Clips

Short hospitality clips from every conversation. One-minute highlights from each episode, filterable by series.

326 clips

Een revenue manager moet een commercieel leider zijn

THE REVENUE PLAYBOOK · FULL EPISODE →

Create value, do not extract value

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

The 50,000 eggs flown in for guests

THE SUSTAINABLE STAY · FULL EPISODE →

We decided without asking the guest

LEAD THE EXPERIENCE · FULL EPISODE →

The four T's of AI adoption

HSMAI STUDIO · FULL EPISODE →

Culture Over Titles: Hire Personality

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Ervaring blijft, salaris snel vergeten

ROOM FOR TALENT · FULL EPISODE →

Doing good is profitable too.

Impressions don't equal bookings

GODIRECT · FULL EPISODE →

Transparency isn’t a legal disclaimer

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

Van datagedreven prijzen naar commercieel leiderschap

THE REVENUE PLAYBOOK · FULL EPISODE →

Cutting a 56 room hotel down to 53 on purpose

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Hotels for Trees saved EUR200,000

THE SUSTAINABLE STAY · FULL EPISODE →

You're not actually using AI

LEAD THE EXPERIENCE · FULL EPISODE →

Confident, not competent

HSMAI STUDIO · FULL EPISODE →

Human Capital Is Nonnegotiable

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Wat bedoelen bedrijven met 'flexibel'?

ROOM FOR TALENT · FULL EPISODE →

Most men don't talk about it. They try to outwork it.

No one gets reprimanded for selling out too soon

THE REVENUE PLAYBOOK · FULL EPISODE →

EBITDA from 1.5 million to close to 4 million

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Luxury guests want sustainability, not compromise

THE SUSTAINABLE STAY · FULL EPISODE →

AI belongs in the back of house

LEAD THE EXPERIENCE · FULL EPISODE →

The generational divide just got bigger

HSMAI STUDIO · FULL EPISODE →

Left or right, never the middle

THE F&B ADVANTAGE · FULL EPISODE →

Redefine what successful means

NEXTGEN HOSPITALITY · FULL EPISODE →

Soft Metrics Drive Hard Results

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Dit is geen interview: kennismaking

ROOM FOR TALENT · FULL EPISODE →

Perfection is the new expectation

Attention vs Intention

GODIRECT · FULL EPISODE →

TikTok just became a booking engine

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

A company that runs on one brain is broken

THE REVENUE PLAYBOOK · FULL EPISODE →

The KPIs behind a four star beating five stars

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Young talent demands a sustainable employer

THE SUSTAINABLE STAY · FULL EPISODE →

With a chain you lose the driver's seat

LEAD THE EXPERIENCE · FULL EPISODE →

Onboarding as a talent magnet

HSMAI STUDIO · FULL EPISODE →

Lead by Setting Clear Boundaries

THE F&B ADVANTAGE · FULL EPISODE →

Hospitality Needs Better Career PR

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Challenge Vacancies: Automate or Hire

ROOM FOR TALENT · FULL EPISODE →

Van snackbar tot hotelier

FULL EPISODE →

Promote feelings instead of features

GODIRECT · FULL EPISODE →

How Gen Z plans travel together

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

Count the screens your revenue team opens every morning

THE REVENUE PLAYBOOK · FULL EPISODE →

The small jewel nobody in the portfolio was watching

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Why sustainability surveys ask the wrong question

THE SUSTAINABLE STAY · FULL EPISODE →

They want to see George, not a robot

LEAD THE EXPERIENCE · FULL EPISODE →

Pair new hires with younger mentors

HSMAI STUDIO · FULL EPISODE →

Guests Choose Values Over Brands

THE F&B ADVANTAGE · FULL EPISODE →

Tech Turns Receptionists Into Hosts

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Make Culture Felt, Not Just Said

ROOM FOR TALENT · FULL EPISODE →

Hotel of woning? Waarom niet beide

FULL EPISODE →

Authentic Stories Make the Difference

GODIRECT · FULL EPISODE →

The fastest way to lose traveler trust

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

AI gives you the average dressed up as confidence

THE REVENUE PLAYBOOK · FULL EPISODE →

From luxury restaurant to convivial and profitable

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

The keycard trick that backfired

THE SUSTAINABLE STAY · FULL EPISODE →

We decided without asking the guest

LEAD THE EXPERIENCE · FULL EPISODE →

The four T's of AI adoption

HSMAI STUDIO · FULL EPISODE →

From Mass Outreach to Market Focus

THE F&B ADVANTAGE · FULL EPISODE →

Redefine what successful means

NEXTGEN HOSPITALITY · FULL EPISODE →

Why hospitality struggles to win talent

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Don't Ignore Toxic Team Members

ROOM FOR TALENT · FULL EPISODE →

Een woninggevoel in elke hotelkamer

FULL EPISODE →

Create a Cycle of Loyalty

GODIRECT · FULL EPISODE →

Transparency isn’t a legal disclaimer

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

You are not selling a room, you are selling a room on a date

THE REVENUE PLAYBOOK · FULL EPISODE →

Holding one year longer instead of selling early

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

The ROI test: heat pumps cut energy 50 percent

THE SUSTAINABLE STAY · FULL EPISODE →

You're not actually using AI

LEAD THE EXPERIENCE · FULL EPISODE →

Confident, not competent

HSMAI STUDIO · FULL EPISODE →

Why students lost faith in hospitality brands

NEXTGEN HOSPITALITY · FULL EPISODE →

Manage Tensions, Don't Solve Them

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Leadership Starts with Care

ROOM FOR TALENT · FULL EPISODE →

Muziek bouwt merkidentiteit op

Ghosting Destroys Hospitality Trust

GODIRECT · FULL EPISODE →

The carpet is not what the customer is pricing

THE REVENUE PLAYBOOK · FULL EPISODE →

Create value, do not extract value

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

88 percent now weigh sustainability when booking

THE SUSTAINABLE STAY · FULL EPISODE →

AI belongs in the back of house

LEAD THE EXPERIENCE · FULL EPISODE →

The generational divide just got bigger

HSMAI STUDIO · FULL EPISODE →

Instagrammable Plates, Fast Service

THE F&B ADVANTAGE · FULL EPISODE →

AI is great, but do we still think?

NEXTGEN HOSPITALITY · FULL EPISODE →

Show Up, Be Prepared, Add Value

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Managers Make or Break Development

ROOM FOR TALENT · FULL EPISODE →

De juiste muziek op het juiste moment

Cruising is booming, far from outdated

GODIRECT · FULL EPISODE →

TikTok just became a booking engine

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

AI is a multiplier, not a strategy

THE REVENUE PLAYBOOK · FULL EPISODE →

Cutting a 56 room hotel down to 53 on purpose

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

With a chain you lose the driver's seat

LEAD THE EXPERIENCE · FULL EPISODE →

Onboarding as a talent magnet

HSMAI STUDIO · FULL EPISODE →

Lessons you won't learn in hotel school

NEXTGEN HOSPITALITY · FULL EPISODE →

Management Is The Most Noble Profession

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Develop people, they will stay

ROOM FOR TALENT · FULL EPISODE →

From ‘Ugliest Street’ to Urban Hotspot

FULL EPISODE →

From Brand First to People First

GODIRECT · FULL EPISODE →

How Gen Z plans travel together

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

EBITDA from 1.5 million to close to 4 million

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

They want to see George, not a robot

LEAD THE EXPERIENCE · FULL EPISODE →

Pair new hires with younger mentors

HSMAI STUDIO · FULL EPISODE →

Food trends come & go. This stays.

THE F&B ADVANTAGE · FULL EPISODE →

Belief Is the First Promotion

UNSCRIPTED HOSPITALITY · FULL EPISODE →

How Hotels Are Bridging Tourism and Housing

FULL EPISODE →

Treat social media like a conversation

GODIRECT · FULL EPISODE →

The fastest way to lose traveler trust

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

Occupancy first, ADR second

THE REVENUE PLAYBOOK · FULL EPISODE →

The KPIs behind a four star beating five stars

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

A healthier hotel, not a bigger spa

THE SUSTAINABLE STAY · FULL EPISODE →

We decided without asking the guest

LEAD THE EXPERIENCE · FULL EPISODE →

Change Never Looks Sexy at First

HSMAI STUDIO · FULL EPISODE →

Resilience Builds Hospitality Careers

UNSCRIPTED HOSPITALITY · FULL EPISODE →

From Expansion to Balance: Amsterdam’s Hotel Evolution

FULL EPISODE →

Adapt or get left behind

GODIRECT · FULL EPISODE →

Booking Genius And The Parity Trap You Build Yourself

THE REVENUE PLAYBOOK · FULL EPISODE →

The small jewel nobody in the portfolio was watching

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Connection versus connectivity

THE SUSTAINABLE STAY · FULL EPISODE →

You're not actually using AI

LEAD THE EXPERIENCE · FULL EPISODE →

AI-Driven Hyper-Personalization for Hospitality

HSMAI STUDIO · FULL EPISODE →

Support your local heroes

THE F&B ADVANTAGE · FULL EPISODE →

I Won't Sacrifice My Mental Health

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Be obsessed with revenue management

FULL EPISODE →

Media & Influencers = PR

GODIRECT · FULL EPISODE →

From luxury restaurant to convivial and profitable

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Wellness moved from the body to the mind

THE SUSTAINABLE STAY · FULL EPISODE →

AI belongs in the back of house

LEAD THE EXPERIENCE · FULL EPISODE →

Leaders: Let Coworkers Run Experiments

HSMAI STUDIO · FULL EPISODE →

Food trends come & go. This stays.

THE F&B ADVANTAGE · FULL EPISODE →

Flowers Don’t Bloom All Year

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Don’t be another forgettable Airbnb

FULL EPISODE →

Holding one year longer instead of selling early

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

The Simplest Way to Make Sustainability Visible

THE SUSTAINABLE STAY · FULL EPISODE →

With a chain you lose the driver's seat

LEAD THE EXPERIENCE · FULL EPISODE →

Turning Impossible Into Memorable

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Disconnect to connect

FULL EPISODE →

Want Higher ADR? Choose Wisely

THE REVENUE PLAYBOOK · FULL EPISODE →

In 2026, Even Your Water Bottle Needs a Clear Story

THE SUSTAINABLE STAY · FULL EPISODE →

They want to see George, not a robot

LEAD THE EXPERIENCE · FULL EPISODE →

Support your local heroes

THE F&B ADVANTAGE · FULL EPISODE →

I Learned Connection Before Language

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Real UVPs Drive Action

FULL EPISODE →

Turning Payment Pain into Opportunity

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

Margins Matter: F&B to Revenue

THE REVENUE PLAYBOOK · FULL EPISODE →

Midnight keys: rebuilding a bare hotel that matched a global brand

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Redefining Success in Hospitality

THE SUSTAINABLE STAY · FULL EPISODE →

Stop Hiring Leadership Clones

LEAD THE EXPERIENCE · FULL EPISODE →

Connect the dots looking backwards

UNSCRIPTED HOSPITALITY · FULL EPISODE →

From Resort Struggles to a Startup

FULL EPISODE →

3 Golden Rules for B2B Travel Tech

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

Always Over-Communicate With Owners

THE REVENUE PLAYBOOK · FULL EPISODE →

You get one chance to price an opening

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

From Sustainable to Regenerative

THE SUSTAINABLE STAY · FULL EPISODE →

Standards Are Useless Without Purpose

LEAD THE EXPERIENCE · FULL EPISODE →

Price Attracts, Value Retains.

FULL EPISODE →

If You Can’t Trust the Bridge, don't cross it

TRAVEL COMMERCE UNFILTERED · FULL EPISODE →

The right general manager depends on the hotel's stage

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

The Power of a Small Gesture

THE SUSTAINABLE STAY · FULL EPISODE →

Don't Aim For 100% Occupancy

LEAD THE EXPERIENCE · FULL EPISODE →

An operator runs the hotel, an asset manager runs the investment

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Lessons of a Global Citizen

THE SUSTAINABLE STAY · FULL EPISODE →

The 'dying role' that runs your hotel

LEAD THE EXPERIENCE · FULL EPISODE →

RevPAR Still The Main Metric

UNSCRIPTED HOSPITALITY · FULL EPISODE →

The five-year plan is now a guess

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

From Planting to Growing Together

THE SUSTAINABLE STAY · FULL EPISODE →

Compensate Receptionists For Upsells

LEAD THE EXPERIENCE · FULL EPISODE →

Match Brand to Right Location

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Gastprofiel belangrijker dan segmentatie

THE REVENUE PLAYBOOK · FULL EPISODE →

What makes a great receptionist?

LEAD THE EXPERIENCE · FULL EPISODE →

Een eigen website is niet gratis

THE REVENUE PLAYBOOK · FULL EPISODE →

Cut biggest segment lose 13 percent

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

We Can't Do This Without Community

LEAD THE EXPERIENCE · FULL EPISODE →

Hospitality is an energy, not a task

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Revenue manager moet commercieel leider zijn

THE REVENUE PLAYBOOK · FULL EPISODE →

Bullish on Travel's Future

LEAD THE EXPERIENCE · FULL EPISODE →

Hospitality was just my reflex

UNSCRIPTED HOSPITALITY · FULL EPISODE →

It’s Not Just Your Hotel Setting the Price

THE REVENUE PLAYBOOK · FULL EPISODE →

The payoff no business case needed

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Being coachable changed everything

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Raised prices, sold out in minutes

THE REVENUE PLAYBOOK · FULL EPISODE →

Win Employees Over From Day One

LEAD THE EXPERIENCE · FULL EPISODE →

Don't trade values for a paycheck

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Owners Undervalue Their Own Hotel

THE REVENUE PLAYBOOK · FULL EPISODE →

Four star is not for individual guests

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Win Employees Over From Day One

LEAD THE EXPERIENCE · FULL EPISODE →

What if a train felt like a hotel?

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Wellness isn't a department

LEAD THE EXPERIENCE · FULL EPISODE →

hospitality skills are a superpower

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Luxury is becoming deeply personal

LEAD THE EXPERIENCE · FULL EPISODE →

Wellness fails without cultural buy-in

LEAD THE EXPERIENCE · FULL EPISODE →

Learning From Mistakes, Leading With Purpose

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Leadership is a two-way street

LEAD THE EXPERIENCE · FULL EPISODE →

Every Guest Deserves Personal Attention

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Barcelona repositioning case and result

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

Simple feedback is often the most powerful

LEAD THE EXPERIENCE · FULL EPISODE →

Hospitality Needs the Next Generation

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Stop Competing with Others, Compete with Yourself.

LEAD THE EXPERIENCE · FULL EPISODE →

Open Minds, Open Doors: Career Advice

UNSCRIPTED HOSPITALITY · FULL EPISODE →

Empowerment Isn’t About You, It’s About Trust

LEAD THE EXPERIENCE · FULL EPISODE →

How My Parents Inspired My Leadership

UNSCRIPTED HOSPITALITY · FULL EPISODE →

How to measure repositioning success

INSIDE HOTEL ASSET MANAGEMENT · FULL EPISODE →

How to Keep the Spark Alive at Work

LEAD THE EXPERIENCE · FULL EPISODE →

Spend 50k on one hotel improvement

LEAD THE EXPERIENCE · FULL EPISODE →

Small hotels vs big chains

LEAD THE EXPERIENCE · FULL EPISODE →

Make the staff feel valued

LEAD THE EXPERIENCE · FULL EPISODE →

Strategic Hospitality is About Anticipating

LEAD THE EXPERIENCE · FULL EPISODE →

Connect to the core of why you do things

LEAD THE EXPERIENCE · FULL EPISODE →

Students are the future of hospitality

LEAD THE EXPERIENCE · FULL EPISODE →

A chateau that changed everything

LEAD THE EXPERIENCE · FULL EPISODE →

Success Begins When You Start

LEAD THE EXPERIENCE · FULL EPISODE →

Adversity comes in stages, and resilience is universal

FULL EPISODE →

Deliver the most value, whoever is across the table

FULL EPISODE →

Leadership is situational, not a pizza party

FULL EPISODE →

A message for someone in their hardest season

FULL EPISODE →

Create value, do not extract value

FULL EPISODE →

The small jewel nobody in the portfolio was watching

FULL EPISODE →

Cutting a 56 room hotel down to 53 on purpose

FULL EPISODE →

From luxury restaurant to convivial and profitable

FULL EPISODE →

EBITDA from 1.5 million to close to 4 million

FULL EPISODE →

Holding one year longer instead of selling early

FULL EPISODE →

The KPIs behind a four star beating five stars

FULL EPISODE →

An operator runs the hotel, an asset manager runs the investment

FULL EPISODE →

Midnight keys: rebuilding a bare hotel that matched a global brand

FULL EPISODE →

You get one chance to price an opening

FULL EPISODE →

An Excel sheet can hold anything

FULL EPISODE →

The five-year plan is now a guess

FULL EPISODE →

The right general manager depends on the hotel's stage

FULL EPISODE →

Cutting costs is the easy part

FULL EPISODE →

Occupancy first, ADR second

FULL EPISODE →

Booking Genius And The Parity Trap You Build Yourself

FULL EPISODE →

Just start forecasting

FULL EPISODE →

We do not decide the price

FULL EPISODE →

It is all about risk

FULL EPISODE →

Confident, not competent

FULL EPISODE →

The generational divide just got bigger

FULL EPISODE →

Pair new hires with younger mentors

FULL EPISODE →

The four T's of AI adoption

FULL EPISODE →

Onboarding as a talent magnet

FULL EPISODE →

You're not actually using AI

FULL EPISODE →

They want to see George, not a robot

FULL EPISODE →

We decided without asking the guest

FULL EPISODE →

AI belongs in the back of house

FULL EPISODE →

With a chain you lose the driver's seat

FULL EPISODE →

Barcelona repositioning case and result

FULL EPISODE →

Why we chose not to rebrand

FULL EPISODE →

Exit in mind from day one

FULL EPISODE →

How to measure repositioning success

FULL EPISODE →

Good versus great asset manager

FULL EPISODE →

The biggest part of a hotel stay is spent asleep

FULL EPISODE →

97% of luxury guests expect recovery. Sleep is layer zero

FULL EPISODE →

Sleep must be built before check-in

FULL EPISODE →

No sleep, and the prefrontal cortex disconnects

FULL EPISODE →

Guests won't follow the sleep rules

FULL EPISODE →

Sleeping with the lights on because of bad design

FULL EPISODE →

The tiny things that wreck a five-star night's sleep

FULL EPISODE →

The best sleep fix: stop interfering

FULL EPISODE →

The length of stay nobody measures: hours

FULL EPISODE →

Remove the TV from the guest room

FULL EPISODE →

Every guest sleeps, so train everyone

FULL EPISODE →

The exhausted brain behind your front desk

FULL EPISODE →

The first night effect

FULL EPISODE →

Stress is contagious

FULL EPISODE →

Wellness moved from the body to the mind

FULL EPISODE →

A healthier hotel, not a bigger spa

FULL EPISODE →

Connection versus connectivity

FULL EPISODE →

Hybrid leases: a secured floor and variable upside

FULL EPISODE →

Sale-and-leaseback: buy the hotel, keep the operator

FULL EPISODE →

A 2019 buy, COVID, then a full refurbishment

FULL EPISODE →

Who pays for a refurbishment in a lease

FULL EPISODE →

The ESG spend that never reaches the guest

FULL EPISODE →

When to exit: hold period versus the market

FULL EPISODE →

Break into asset management: put in the hours

FULL EPISODE →