Unscripted Hospitalitythe Future of Hospitality

Brightline Trains Florida: Hospitality On Rails

Patrick Goddard reveals how he applied hospitality to Brightline Trains Florida to revive intercity rail and build a customer-first experience. He shares leadership lessons on curiosity, values, and resilience. A behind-the-scenes look at launching a modern American passenger railroad.

01

Turn transportation into experience

Apply hospitality to transit: invest in architecture, F&B, service and digital touchpoints and link stations to local transit so travel feels better than driving and turns new riders into loyal repeat customers.

02

Adopt a white belt mindset

When entering a new industry admit what you do not know, stay curious and test hypotheses. Treat the project as a long experiment, try things, learn fast, edit approaches and iterate until things improve.

03

Hire for resilience and values

Prioritize hiring adaptable, resilient people who can handle rapid change. Also clarify personal and company values before joining so leaders and teams align, avoid getting trapped by mismatched expectations.

what made this exciting and compelling for me was this opportunity to take the commodity of transportation and turn it into a experience.
Patrick Goddard

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