People & Culture
3 ARTICLESField notes and frameworks on People & Culture from the people shaping hospitality.
People & Culture
Hotel Talent Development: Managers, Coaching & Retention
Hotel talent development at Marriott International: human, practical strategies to coach leaders, boost retention, and make learning stick.
29 Jan 2026 · 5 MIN
Next Gen Hospitality
Hotel Management Education: Building Host-Ready Leaders
Hotel management education reimagined at Hotel Management School Leeuwarden: real-world learning, hostmanship, and AI-ready students.
4 Oct 2025 · 5 MIN
People & Culture
Why High Turnover is Hurting Guest Experiences in Hotels
Turnover refers to the rate at which employees leave a business and are replaced by new hires. In the hospitality industry, turnover rates are notoriously high, often surpassing those of other industries. According to the Bureau of Labor Statistics, the turnover rate in the hospitality sector in the United States reached around 73% in 2022. […]
18 Aug 2025 · 4 MIN